42 Stephenson Ave., Toronto, ON M4C 1G1
24 Combermere Cres., Waterloo, ON N2L 5B1
Shipping & Returns
Where do you ship?
We currently ship to Canada and USA.
What is your Canadian shipping policy?
Canada wide FREE shipping on all orders over $50 will be automatically applied at checkout.
Orders are shipped Monday–Friday (excluding holidays) via Canada Post. All product orders require 1–3 business days to process and up to 5–7 business days to arrive.
Do you ship internationally?
Internationally, we currently ship to the United States. All packages sent to the United States are subject to a flat fee of $30 CDN.
How can I track my order?
Once your order has been placed, you will receive a shipping confirmation email that will include tracking information.
How do I return an item?
Unopened product from our online shop may be returned for a full refund within 15 days of the purchase date marked on the packing slip enclosed with your order. Returns must be returned in its original packaging with the packing slip. Return shipping costs, duty or import fees are the responsibility of the buyer.
Please Note: Only items purchased on riciniol.ca may be accepted for returns.
Promotions & Offer Codes
Where do I enter my promo code?
In your cart, under your chosen products, you’ll see a space to enter your coupon code.
How can I get promotions?
Sign up to be a RICINIOL INSIDER. You can find a little form at the bottom right of every page.
At checkout, we often offer you the option to select 1 or more free samples with your Riciniol order. After you select your free samples, they are added to your cart. Our free sample availability is limited and changes often. While we do our best to ship you the ones of your choice, due to limited supply, your free samples selections are fulfilled while supplies last. If your choice goes out of stock, it may be removed from your cart or substituted with a different free sample. If your samples arrive damaged or you receive different ones than you selected, we unfortunately are not able to re-ship your new free samples.
For wholesale inquiries please contact firstname.lastname@example.org